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What you'll learn

  • Understand the nature of conflict at work and its impact on teams and organizations.
  • Identify the signs and consequences of a blame culture and learn strategies to address and overcome it.
  • Develop key skills required to handle workplace conflict, including communication, active listening, and empathy.
  • Explore the five options of conflict resolution and learn how to apply them in different scenarios.
  • Gain practical techniques for resolving conflict situations through step-by-step processes.
  • Learn how to manage emotions and facilitate constructive dialogue during disputes.
  • Build confidence in addressing conflicts proactively to prevent escalation.
  • Understand how to foster a collaborative environment that minimizes conflict and encourages teamwork.

Who is this course for

  • Managers and team leaders who want to improve their conflict management skills.
  • HR professionals tasked with mediating disputes and fostering positive workplace culture.
  • Team members seeking to address workplace conflicts constructively and professionally.
  • Leaders aiming to eliminate blame culture and promote accountability within their teams.
  • Professionals looking to improve communication, resolve tension, and build stronger working relationships.
  • Anyone who wants to navigate conflict situations with confidence and achieve positive outcomes.

Course content

  • Identifying & Dealing With A Blame Culture
  • Key Skills Required When Handling Conflict
  • Resolving Conflict Situations - Part 1
  • Resolving Conflict Situations - Part 2
  • The 5 Options Of Conflict Resolution
  • What Is Conflict At Work?

Requirements

  • No Entry Requirement
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