Refund Policy

Last Updated: September 15, 2024

Purchases through the Service may be eligible for a refund for a period of time. The general refund policies for some Offering types are described below; provided, however, that certain Offerings may have different refund policies that apply (e.g., no refunds permitted), which will be presented to you at the point of purchase. Refunds will be credited to the payment account used for the purchase and may take up to two billing cycles to process. For clarity, to the extent you have access to any Offering through an AIDERA for Business arrangement whereby payment for the Offering is made on your behalf through the entity sponsoring your access, such access is not subject to this Refund Policy and is instead governed by the agreement between AIDERA and the purchasing organisation.

Notwithstanding anything to the contrary below, please note that we have no obligation to offer you a refund after you earn a Certificate for an Offering or if you complete a Course but are unsatisfied with your final grade, in each case, regardless of whether your refund request was received during the applicable refund period. Please also be aware that we treat violations of our Terms of Service and Honour Code very seriously, and we reserve the right to refuse your refund request if we terminate your access to the Service (or any portion(s) thereof) for violation of our Terms or any of our policies, even if your request is made in accordance with the applicable refund policy for the Offering.

If the applicable refund period for a purchase has passed or refunds are otherwise not available for an Offering and you believe a refund is warranted (e.g., as required under local law), please submit a support ticket via the Contact us form.

For more information about our refund process, please visit the AIDERA Help Centre.

1. One-time Purchases

Certificate Track: With respect to your enrolment in the Certificate Track of any Course offered with the option to enrol in either the Certificate Track or the Audit Track, refunds are available for a period of 14 days after your payment or 14 days after the Course starts, whichever occurs later; provided, however, that no refunds are available more than 6 months after your payment. During such refund period, the refund process will be initiated automatically when you withdraw from the Course or unenroll from the Certificate Track by clicking on the unenroll link on the learner dashboard.

Program Bundles: With respect to your purchase of a Program bundle (i.e., a one-time, upfront purchase of enrolment entitlements that enable you to enrol in the Certificate Track of all Courses within a Programme): refunds for unused entitlements are available for a period of 6 months after your payment; and refunds for used entitlements (i.e., you use an entitlement to enrol in a Course) are available for a period of 14 days after your enrolment or 14 days after the Course starts, whichever occurs later; provided, however, that no refunds are available more than 6 months after your payment.

Please email billing@aidera.co.uk to request a refund. For more information about Program bundles, please visit the AIDERA Help Centre.

Professional Education Courses: With respect to your enrolment in a Professional Education course (i.e., a Course offered on the AIDERA Site without an Audit Track), refunds are available for a period of 2 days after your payment or 2 days after the course starts, whichever occurs later; provided, however, that no refunds are available more than 6 months after your payment. Please email billing@aidera.co.uk to request a refund.

For more information about refund options for one-time purchases (for example, changing to another course session), please visit the AIDERA Help Centre.

2. Month-to-Month Subscription Offerings

AIDERA does not offer refunds for payments made for month-to-month Subscription Offerings.

As noted in Section 5.3 (Subscription Offerings) of the Terms; to avoid being charged after a free trial period, you must cancel your subscription before your free trial ends

3. Degree Offerings

With respect to any Degree Offering, the Member offering such Degree Offering establishes and administers the refund policies and communicates such policies to students enrolled in the Degree Offering.

4. Other Products and Services.

Except as described in this Refund Policy or as explicitly stated at the point of purchase, AIDERA has no obligation to provide refunds, vouchers, or entitlements for any other product or service through the Service.

Honour Code
Effective Date: September 15. 2024

Collaboration Policy

By enrolling in a course on AIDERA, you are joining a special worldwide community of learners. The aspiration of AIDERA is to provide anyone with an internet connection access to courses from the best universities and institutions in the world and to provide our learners the best educational experience internet technology enables. You are a part of the community that will help AIDERA achieve this goal. AIDERA depends upon your motivation to learn the material and to do so with honesty and academic integrity. In order to participate in AIDERA, you must agree to the Honour Code below and any additional terms specific to a course or program. This Honour Code, and any additional terms, will be posted on each course website.

Honour Code Pledge
By enrolling in an AIDERA course or program, I agree that I will:

Complete all tests and assignments on my own, unless collaboration on an assignment is explicitly permitted.

Maintain only one user account, unless AIDERA has approved the use of a separate user account in connection with an employer-sponsored or university-sponsored program.

Not let anyone else use my username and/or password.

Not engage in any activity that would dishonestly improve my results or improve or hurt the results of others.

Not post answers to problems that are being used to assess learner performance.

Violations

If you are found in violation of the Terms of Service or Honor Code, you may be subject to one or more of the following actions:

Receiving a zero or no credit for an assignment.

Having any certificate earned in the course or programme withheld or revoked; Being unenrolled from a course or programme; or Termination of your use of the AIDERA Site.

Additional actions may be taken at the sole discretion of AIDERA and AIDERA Member course providers.

No refunds will be issued in the case of any corrective action for such violations.

Honour Code violations will be determined at the sole discretion of AIDERA Members. You will be notified if a determination has been made that you have violated this Honor Code and you will be informed of the corresponding action to be taken as a result of the violation.

Changing the Honour Code

Please note that we review and may make changes to this Honour Code from time to time. Any changes to this Honour Code will be effective immediately upon posting on this page, with an updated effective date. By accessing the AIDERA Site after any changes have been made, you signify your agreement on a prospective basis to the modified Honour Code and any changes contained therein. Be sure to return to this page periodically to ensure familiarity with the most current version of this Honour Code.