Reimagine education: AI supported interactive learning.

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What you'll learn

  • Understand the differences between leadership and management and when to apply each approach.
  • Identify and cultivate the attributes of an effective operational or departmental manager.
  • Learn how to build trust within teams and act as a role model through consistent leadership.
  • Explore leadership styles and managerial approaches to adapt to different scenarios and team needs.
  • Master strategies for managing former peers while maintaining professionalism and authority.
  • Understand Maslow's Hierarchy and its relevance in motivating teams in the 21st century.
  • Learn the principles behind organizational governance, compliance, values, and ethics.
  • Develop skills in customer and stakeholder management to align organizational goals and external expectations.
  • Understand the 5 Dysfunctions of a Team and how to build cohesive, high-performing teams.
  • Explore organizational strategy, culture, and the role of leadership in shaping them.
  • Improve decision-making capabilities to align with operational and strategic goals.
  • Learn best practices for managing absence and ensuring team performance remains consistent.
  • Discover how to reward and recognize employees to boost morale and engagement.
  • Examine functional approaches to leadership and operational management models to drive success.
  • Cultivate a future-focused mindset to anticipate trends and prepare for organizational challenges.

Who is this course for

  • Managers, team leaders, and operational leaders looking to refine their leadership and management skills.
  • Aspiring leaders seeking to transition into management roles with confidence and clarity.
  • HR professionals responsible for leadership development and organizational culture.
  • Professionals looking to build trust, adapt leadership styles, and lead high-performing teams.
  • Business owners and executives seeking to align operational strategies with organizational values and goals.
  • Individuals interested in developing a deeper understanding of organizational governance, compliance, and strategy.
  • Anyone wanting to foster a future-focused approach to leadership and decision-making.

Course content

  • Are You Acting As A Role Model?
  • Are You Being A Consistent Leader?
  • How Managers Build Trust Within Their Team
  • How To Manage Former Peers
  • Leadership Vs Management - What Is The Difference?
  • Leadership Vs Management Introduction
  • Managing Absence In The Right Way
  • Maslow's Hierarchy In The 21St Century
  • The 5 Dysfunctions Of A Team
  • Understanding Managerial Styles
  • Which Style Are You Using The Most?
  • Customer & Stakeholder Management
  • Decision Making
  • Functions Of A Leader
  • Future Focus
  • Leadership Styles
  • Managing Absence
  • Operational Management: Approaches & Models
  • Operational/Department Manager Attributes
  • Organisational Culture
  • Organisation Governance & Compliance
  • Organisational Strategy
  • Organisational Values & Ethics
  • Reward & Recognition
  • The Differences
  • The Functional Approach To Leadership

Requirements

  • No Entry Requirement
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